Shopify tracks orders. Rewind tracks the repair.

1

It starts at the counter.

Ring up the repair at your counter in Shopify POS, for Pickup in store, with what's wrong in the order note. It shows up in Rewind under To do, with nothing new for your staff to learn.

Mail-in repairs work too: an online order for a product tagged “repair” shows up the same way, and ships back with a tracking number at the last step.

2

It moves through your steps.

Your steps, your words. Move the repair from the order in POS, or from Rewind in Shopify admin, with a note for your team. The buyer sees the step on their order status page.

3

Ready, and Shopify tells the buyer.

Move it to Ready and Shopify marks the order ready for pickup and sends its own Ready for pickup notification. Picking it up in POS fulfills it, the same as always.