Rewind privacy policy

Rewind is a Shopify app for shops that repair things: each repair is a POS order for Pickup in store or an online order sent in by mail, and Rewind moves it through the shop's own steps. This policy explains what the app reads, stores and changes when a shop installs it.

What Rewind reads from Shopify

• Open orders: their line items and quantities, the order note, where the order was placed (POS or online), and their fulfillment orders' delivery method.
• The tags on the products in those orders, to find repairs sent in by mail (products tagged "repair").

Rewind does not read customers' names, email addresses, phone numbers or addresses. Order details are read from Shopify when the app or the POS action is open and are not copied into Rewind's database.

What Rewind stores

• The shop's step names, in order.
• Each repair's step history: the Shopify order ID, the step, the time, and any note the shop's staff typed.
• The access token Shopify issues to the app, to talk to the shop.

This data is kept on Rewind's server for as long as the app is installed. Rewind does not sell it or share it with anyone, apart from the hosting provider that runs the server.

What Rewind changes in Shopify

• When staff move a repair to the last step, Rewind marks the order ready for pickup in Shopify. Shopify then sends the buyer its own Ready for pickup notification. Rewind sends no messages itself.
• For a repair sent in by mail, the last step fulfills the order with the tracking number staff type, and Shopify sends the buyer its own shipping confirmation. Rewind doesn't keep the tracking number; Shopify has it on the order.
• Rewind saves each repair's step name on the order. If the shop adds Rewind's Repair progress block to its order status page, buyers see that step. Staff notes are never shown to buyers.

Deleting data

When a shop uninstalls Rewind, everything listed under What Rewind stores is deleted, access token included. Rewind also handles Shopify's privacy requests: a customer redaction request deletes the step history for that customer's orders, and a shop redaction request deletes everything for the shop. Because Rewind stores no customer details, a customer data request has nothing to report.

Contact

Questions about this policy: email ryan.makerstudio@gmail.com.